Enhancing Value and Quality of Life

At Brown Harris Stevens, we have always seen our responsibilities as property managers to be twofold: protect and enhance the value of our clients' property as an investment and to deliver the kind of consummate service and operating effectiveness that will enrich the quality of life of our residents

We are New York's only major firm that is actively involved in both the sale and management of high-end resident-owned buildings and bring a special passion to the management function, which is often regarded as the unglamorous side of our business.

This sense of mission has been the hallmark of our long-standing leadership in cooperative and condominium management, dating from the very beginnings of these forms of home ownership. It has resulted in the current Brown Harris Stevens management portfolio that embraces more than 160 buildings with close to 9,000 units, including many of Manhattan's most prestigious addresses.

Our tradition of excellence is carried forward with new energy by the ownership group which acquired the company in 1995 (just the third ownership in our history of more than 125 years). The principals are all established real estate professionals who themselves have developed, owned and managed major properties here and across the country. This gives them-and our firm-an owner's perspective on the management function, focusing on maxi- mlzmg investment value, operational effectiveness and service quality.

The result is a management organization of unusual substance and sophistication in every aspect:
Technology- Brown Harris Stevens has pio- neered the use of automated accounting and infor- mation systems, maintaining state-of-the-art infrastructure and software through continuous upgrading and reprogramming. Our highly skilled Information Technology Department manages these facilities not only to insure the most modern accounting services for our clients, but also to pro- vide our executives with desktop access to real-time data, e-mail and the Internet.

Neighborhood presence- Our clients throughout Manhattan are served by conveniently located offices, two on the East Side, one at Broadway and 73rd Street on the West Side, in TriBeCa at 43 North Moore Street and another in the Village, at 2 Fifth Avenue.

Service structure- Our management function is organized to deliver the most effective service, uniformly, at the property level. The senior management and staff interact in a two-tiered system signed to act and react swiftly to meet client needs. A Property Manager is responsible for each building, working as a team with the resident manager/superintendent. An Account Executive, under the direction of a Senior Management Executive, establishes goals with the building's board and works with the Property Manager and superintendent to achieve them. And the special expertise of our top echelon executives can be called into play on behalf of any client building.

Standards for service- A comprehensive manual of service guidelines is prepared for each building, providing a single informational resource for every requirement specific to that property, ranging from routine to emergency. It also sets forth Brown Harris Stevens' standards for courteous, responsible, and responsive performance along with a "Code of Ethics" for our staff.

Purchasing- Buying for our entire portfolio of buildings is handled by a centralized purchasing department that provides the most advanced and cost effective services, resulting in significant savings not available to individual properties.